Frequently asked questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location, but most customers receive their orders within 7–15 business days.
Do you offer international shipping?
Yes. We ship worldwide, and delivery times may vary depending on your region. Shipping fees will be calculated at checkout.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can use this link to monitor your delivery status anytime.
What if my product arrives damaged or defective?
We stand by the quality of our products. If your item arrives damaged or faulty, please contact us at support@volvra.store within 7 days of delivery, and we’ll make it right.
What is your return policy?
We accept returns within 30 days of delivery on unused products in their original packaging. Please contact support@volvra.store for assistance with your return.
Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 12 hours of placing your order, and we’ll do our best to assist.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure online payment options.
How can I contact customer support?
You can reach us anytime at support@volvra.store — our team will get back to you as soon as possible.